Return & Exchange Policy for Momo Styles
At Momo Styles, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, our Return & Exchange Policy outlines how you can return or exchange items.
1. Eligibility for Returns
•Items must be returned within 30 days of the delivery date.
•Products must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.
•Sale items, clearance products, and personalized or customized items are final sale and cannot be returned or exchanged.
2. How to Return an Item
•Step 1: Contact our customer service team at [email protected] or call +1 (316) 858-1800 to initiate the return process.
•Step 2: We will provide you with a return authorization number and detailed instructions.
•Step 3: Pack the item securely and include the original receipt or proof of purchase.
3. Return Shipping
•Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
•For your protection, we recommend using a trackable shipping method for returns.
4. Refunds
•Refunds will be issued to the original payment method within 5–7 business days after we receive and inspect the returned item.
•Shipping fees are non-refundable unless the return is due to our error.
5. Exchanges
•Exchanges are subject to product availability.
•If you would like a different size, color, or item, please indicate your preference when contacting customer service.
6. Defective or Incorrect Items
•If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will provide a prepaid shipping label and ensure the issue is resolved promptly.
7. In-Store Returns
•If applicable, items purchased online can also be returned to our physical store at:
Momo Styles
22800 SW 36th St
Burrton, KS 67020, USA
8. Non-Returnable Items
•The following items are not eligible for returns or exchanges:
•Gift cards
•Final sale items
•Customized or personalized items
9. Contact Us
For any questions or assistance with your return or exchange, please contact us:
•Email: [email protected]
•Phone: +1 (316) 858-1800
•Address:
Momo Styles
22800 SW 36th St
Burrton, KS 67020, USA
We are committed to ensuring your shopping experience at Momo Styles is exceptional. Thank you for choosing us!